At Pure tech Codex Pvt Ltd, we strive to provide exceptional products and services to our valued customers in the IT industry. We understand that sometimes circumstances may arise where a refund is necessary. This Refund Policy outlines the conditions under which refunds can be requested and the process involved.
1. Eligibility for Refunds
To be eligible for a refund, customers must meet the following criteria:
a. Product/Service Condition: The product or service must be unused, undamaged, and in its original condition. Any damage or alteration to the product or service may void the refund eligibility.
b. Timely Request: Refund requests must be submitted within 30 days from the date of purchase or delivery, as specified in the product or service description.
c. Proof of Purchase: Customers must provide valid proof of purchase, such as an order number or transaction receipt, to support their refund request.
2. Non-Refundable Items/Services Server, Hosting, domain, any third-party any component Certain items and services are non-refundable, including:
a. Downloadable Software: Once the software has been downloaded, it is considered used, and refunds will not be provided. However, if there are technical issues with the software, please refer to our technical support team for assistance.
b. Customized Solutions: Tailored solutions developed specifically for a customer’s unique requirements may not be eligible for a refund. We will work closely with you during the development process to ensure your needs are met before finalizing the solution.
c. Training Programs and Courses: Refunds for training programs and courses may be subject to specific terms and conditions outlined in the respective course description or agreement.
3. Refund Process
To request a refund, customers must follow these steps:
a. Contact Customer Support: Reach out to our customer support team via email or phone to initiate the refund process. Provide them with the necessary details, including proof of purchase, order number, and reason for the refund request.
b. Review and Verification: Our customer support team will review the refund request and verify the eligibility criteria. They may request additional information or clarification if needed.
c. Refund Decision: Once the refund request is reviewed, we will notify you of the decision. If the refund is approved, we will initiate the refund process within weeks using the same payment method used for the original purchase.
d. Refund Completion: The time required for the refund to reflect in your account may vary depending on your bank or payment processor. Please allow for an appropriate processing period.
4. Exceptions and Disputes
In certain cases, exceptions to the refund policy may be considered at the discretion of Pure Technology. Such exceptions may be granted for extraordinary circumstances or when required by applicable laws or regulations.
If you disagree with a refund decision or have any concerns regarding the refund process, we encourage you to contact our customer support team. We will make every effort to resolve the issue in a fair and satisfactory manner.
5. Policy Changes
Pure Technology reserves the right to modify or update this Refund Policy at any time without prior notice. Changes to the policy will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about any updates.
If you have any questions or need further clarification about our refund policy, please contact our customer support team, and we will be happy to assist you.
Note: This sample Refund Policy is for informational purposes only and should not be considered legal advice. It is essential to consult with legal professionals to ensure compliance with relevant laws and regulations in your jurisdiction.