Cancellation Policy

At Pure Tech Codex Pvt. Ltd, we understand that circumstances may arise where you need to cancel or reschedule a service or project. We strive to be fair and transparent in our policies to ensure a positive experience for our clients. This cancellation policy outlines the guidelines and procedures for cancelling services provided by Pure Tech Codex Pvt. Ltd.

1. Cancellation Requests
1.1. All cancellation requests must be submitted in writing via email or through our designated cancellation form. Verbal cancellation requests will not be accepted.
1.2. Please provide your name, contact information, project details, and the reason for cancellation when submitting the request.

2. Cancellation Timeframes
2.1. Standard Service: Cancellations for standard services must be made at least 10 business days prior to the scheduled start date.
2.2. Custom Projects: For custom projects, cancellation timeframes may vary depending on the complexity and duration of the project. Specific cancellation details will be outlined in the project agreement or contract.

3. Cancellation Charges
3.1. Standard Service: If a cancellation request is received within the specified timeframe, no cancellation charges will apply, and any prepaid fees will be refunded.
3.2. Custom Projects: For custom projects, cancellation charges may apply depending on the stage of the project and the resources already allocated. The specific cancellation charges will be detailed in the project agreement or contract.

4. Rescheduling
4.1. In situations where cancellation charges apply, clients may have the option to reschedule the service or project within a mutually agreed timeframe. Any rescheduling fees or adjustments to the original terms will be discussed and agreed upon on a case-by-case basis.

5. Force Majeure
5.1. In the event that circumstances beyond our control, such as natural disasters, acts of terrorism, or government regulations, prevent us from delivering the services as scheduled, both parties will work together to find a suitable solution. This may include rescheduling, partial refunds, or other arrangements, as determined on a case-by-case basis.

6. Amendments to the Cancellation Policy
6.1. Pure Tech Codex Pvt. Ltd reserves the right to modify or amend this cancellation policy at any time. Any changes will be communicated to clients in writing, and the updated policy will be effective immediately upon notification.

7. Client Responsibilities
7.1. It is important for clients to understand their responsibilities in relation to cancellations. Clients are responsible for providing accurate and timely information, responding promptly to communication from Pure Tech Codex Pvt. Ltd, and adhering to the agreed-upon project timeline.
7.2. If a client fails to fulfill their responsibilities, resulting in a need for cancellation or rescheduling, Pure Tech Codex Pvt. Ltd may assess appropriate charges or fees based on the circumstances.

8. Communication and Notification
8.1. All communication regarding cancellations, rescheduling, or amendments to services should be conducted in writing for documentation purposes. Email is the preferred method of communication, but other agreed-upon channels may also be used.
8.2. Pure Tech Codex Pvt. Ltd will make reasonable efforts to acknowledge receipt of cancellation requests and provide confirmation in a timely manner.

9. Refunds
9.1. In the event of a cancellation within the specified timeframe and when no cancellation charges apply, Pure Tech Codex Pvt. Ltd will process any applicable refunds promptly. The refund will be issued using the original payment method, unless otherwise agreed upon.
9.2. Please note that depending on the payment processor and banking institution, it may take a certain amount of time for the refund to be reflected in your account.

10. Non-refundable Fees
10.1. Certain fees or expenses, such as upfront costs, third-party services, or non-recoverable expenses incurred by Pure Tech Codex Pvt. Ltd, may be non-refundable even in the case of a cancellation within the specified timeframe. These non-refundable fees will be clearly communicated to the client before the service or project begins.

11. Dispute Resolution
11.1. In the event of a dispute related to a cancellation or any other matter, both parties agree to make reasonable efforts to resolve the issue through good faith negotiations and discussions.
11.2. If a resolution cannot be reached, both parties may consider alternative dispute resolution methods, such as mediation or arbitration, as agreed upon in the service agreement or contract.

12. Confidentiality
12.1. Any information shared during the cancellation process, including the reason for cancellation, will be treated with strict confidentiality by Pure Tech Codex Pvt. Ltd. We adhere to industry-standard privacy practices and will not disclose any sensitive information without your consent or as required by law.

13. Severability
13.1. If any provision of this cancellation policy is deemed invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

14. Governing Law
14.1. This cancellation policy shall be governed by and construed in accordance with the laws of India. Any legal actions arising from or related to this policy shall be brought exclusively in the courts of India.

By engaging our services or entering into a project agreement with Pure Tech Codex Pvt. Ltd, you acknowledge and agree to abide by the terms and conditions outlined in this cancellation policy. We encourage you to read and understand this policy to ensure a smooth and transparent cancellation process. Should you have any questions or require further clarification, please do not hesitate to contact our dedicated customer support team.

Disclaimer: This cancellation policy is provided as a general guideline and may be subject to specific terms and conditions outlined in individual service agreements or contracts. The information provided is accurate as of the date of publication, but Pure Tech Codex Pvt. Ltd reserves the right to make changes or updates as necessary.

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