Every engagement we publish has a defined success metric agreed on day one — and reported every Friday. These are six of the most recent.
Anonymised where the client requires it — numbers are always real.
Challenge — Customer-service copilot cut AHT by 37% across 3,200 agents.
What we did — Built a retrieval-grounded assistant integrated into the agent desktop. Citation-first responses, full PII redaction, and an audit log for every call. Live across all retail-banking queues.
Challenge — Zero medication hallucinations across 5k-row gold eval set.
What we did — Custom extraction model for clinician notes — multi-modal pipeline combining OCR, structured EHR fields, and a fine-tuned LLM. Shipped into clinical workflows with human-in-the-loop checks.
Challenge — Monolith → EKS — daily releases unlocked in 14 weeks.
What we did — Replatformed a 6-year-old Rails monolith into a containerised, GitOps-driven stack on AWS EKS. Trunk-based development, feature flags, and SLO-driven on-call. Lead time from 11 days to <2 hours.
Challenge — Replaced 3 outsourcers with a 90-engineer GCC in Hyderabad.
What we did — Build-Operate-Transfer engagement. Stood up the legal entity, real estate, and first 30 engineers in 12 weeks; scaled to 90 engineers across 5 product squads in year one.
Challenge — Senior offshore pod replaced 4 freelancers — quality, fixed.
What we did — A 5-engineer offshore pod, all senior, embedded in the customer's release train. Took ownership of two modules, drove down P1 incident rate by 64%, and shipped 18 features in 6 months.
Challenge — SOC 2 Type II clean opinion — in 11 weeks, no findings.
What we did — Stood up the security program end-to-end: control framework, evidence pipeline, application security tooling, and a managed SOC. Clean Type II audit on first attempt; no qualifications.
Bring us a problem with a number attached. We'll come back with a plan to move it — and a Friday demo schedule to prove it.
