Quick
Client
Quick Response Board
Project
Quick Response Board (QRB) – Digital 8D Problem Solving Platform
Industry
Objective
TATA AutoComp partnered with Pure Technology to digitize and streamline its complaint management process through the Quick Response Board (QRB). The system is built on the Eight Disciplines (8D) methodology, designed to identify root causes, implement short-term fixes, and establish long-term solutions to prevent recurring quality issues.
✓ Solutions Implemented
- • Digital 8D Workflow: A structured system to utilize all 8D principles for efficient problem-solving.
- • Centralized Complaint Dashboard: Real-time tracking of complaints received from the TATA AutoComp CD Department.
- • Role-Based Access: Dedicated interfaces for Admins, Users, and Repairmen to manage tasks.
- • Automated Tracking: Efficiently update, manage, and track progress throughout the resolution cycle.
⚠ Key Challenges
- • Difficulty in manually tracking customer complaints and their resolution status.
- • Lack of a standardized, digital framework for the 8D problem-solving process.
- • Challenges in identifying root causes and ensuring long-term prevention of defects.
- • Inconsistent visibility into the problem-solving journey across departments.
Key Benefits
100%
Digital 8D Adoption
55%
Enhanced Quality Control
90%
Real-Time Visibility
35%
Faster Root Cause Analysis
Technology Stack
LanguagesPHP, JavaScript
DatabaseMySQL
CloudAWS
FrameworksLaravel, Vue.js
IntegrationsREST APIs, Secure Authentication Modules
Results & ROI
- ✓ Systematic Problem Solving
- ✓ Increased Accountability
- ✓ Operational Reliability
- ✓ Simplified Auditing
Conclusion
The TATA Quick Response Board stands as a vital tool in TATA AutoComp's commitment to manufacturing excellence. By digitalizing the 8D methodology, Pure Technology has provided a robust framework that transforms customer complaints into opportunities for continuous improvement and long-term reliability.