17 Best AI Chatbots for Business in 2023 and Beyond
Today, chatbots are used by 1.4 billion people. Companies are deploying the best AI chatbots to allow customers and employees to have one-on-one conversations with her. AI-powered chatbots can also automate a variety of tasks, including sales and marketing, customer service, and administrative and operational tasks.
As the demand for chatbot software soars, the market for companies offering chatbot technology is becoming more and more difficult as competition increases and many companies promise similar things.
However, not all AI chatbots are created equal. To help businesses of all sizes find the best, we’ve rounded up 17 AI chatbots that are best suited for specific business use cases. We’ll also cover five of the best examples of real-life chatbots, but more on that later.
This post details everything you need to know about AI chatbot solutions, including:
What are AI Chatbots?
Best AI Chatbots of 2023
Before we dive into the 17 best AI chatbots, it’s important to distinguish between AI chatbots and rule-based bots. The first generation bots deployed by many companies were very rigid and provided a poor user experience. Rule-based chatbots are limited to very simple scenarios.
What is an AI chatbot?
AI-powered chatbots provide a more human experience, enable natural conversations, and continuously improve over time. Whereas basic chatbot technology drives conversations through bot-prompted keywords and UX features such as Facebook Messenger’s suggested replies, AI-powered chatbots use natural language processing and semantics to understand the context of what people are saying.
Best AI Chatbots of 2023
1) Best AI Chatbot for Customer Service: Netomi
Why is Netomi one of the best AI chatbots of 2023?
Netomi’s AI platform enables businesses to automatically resolve customer service tickets via email, chat, message and voice. help. It has the highest accuracy among customer service chatbots thanks to its advanced Natural Language Understanding (NLU) engine. He can automatically solve over 70% of customer queries without human intervention and has a holistic focus on AI customer experience. Netomi is incredibly easy to adopt and integrates out of the box with all major agent desk platforms.
The company works with companies with diverse products and services in various industries, including WestJet, Brex, Zinus, Singtel, Circles Life, WB Games and HP.
Key Features
- Natural Language Understanding for Human-Like Conversation
- Reinforcement Learning and Continuous Optimization
- Sentiment Analysis for Contextual Suboptimal Actions
- Back for Meaningful and Personalized Solutions End System Integrations (CRM, OMS, etc.)
- Human Escalation Agent Desk – Integrations (Zendesk, Freshworks, Salesforce, Khoros, Zoho, Sprinklr, Shopify)
- Knowledge Base Integrations
- Omni-Channel (Email, Chat, Voice, Social Networks) )
- Analytics and Real-Time Reporting
- Multilingual
- Dedicated Customer Success Team
2) The Best AI Chatbot for Entertainment: ChatGPT
Why is ChatGPT one of the best AI chatbots of 2023?
ChatGPT may be the most famous AI on this list, but it’s not really a chatbot.
ChatGPT is more accurately described as an NLP (Natural Language Processing) model. It is trained on large text data sets to generate human-like responses to text input. Based on the powerful GPT-3 language model, ChatGPT can generate highly coherent and plausible answers on various topics.
This makes it a useful tool for various natural language processing tasks such as: B. Language translation, text summarization, and speech generation.
OpenAI’s goal is to make AI systems easier to use and interacting with them more natural. For this reason, ChatGPT earns the honor of Most Interesting Chatbot, despite its potential for more practical applications.
Key Features
- Converse with users in a natural and human-like way
- Easily integrates into a variety of applications and platforms
- Handles a wide variety of conversational topics and scenarios
- Can learn and adapt to new situations and contexts
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3) The Best AI Chatbots for IT, HR and Business Operations: atSpoke
Why is atSpoke one of the best AI chatbots of 2023?
atSpoke makes it easy for your employees to learn what they need to know. This is an internal ticketing system with integrated helpdesk AI. Internal teams (IT helpdesk, HR, other business teams) can get a solution five times faster by instantly and automatically responding to his 40% of requests. AI responds to a series of employee questions by revealing knowledge base content.
Employees can stay up-to-date directly from the channels they use every day, including Slack, Google Drive, Confluence, and Microsoft Teams.
Key Features
- Omnichannel (Chat, Email, SMS Customer Service)
- Alerts/Escalations
- Automated Routing
- Knowledge Base Management
- Reporting/Analytics
- Workflow Configuration
4) Best AI Chatbot for WordPress: WP Chatbot
What makes WP Chatbot one of the best AI chatbots of 2023?
WP Chatbot is the most popular chatbot in the WordPress ecosystem, powering tens of thousands of websites with live chat Offers web chat functionality. WP Chatbot integrates with your Facebook business page to enable live and automated interactions on your WordPress site via a native Messenger chat widget. Easy one-click installation. One of the fastest ways to add live chat to your WordPress site.
Your users have one inbox for all their messages, whether they’re in Messenger or web chat, so you can manage your cross-platform customer interactions very efficiently.
Key Features:
- WordPress One-Click Installation
- Customization
- Custom Greetings
- Facebook Page Branding
- Single Inbox for All Incoming Messages
- Integration with Facebook Business Pages
- Compatible with all versions of WordPress
5) Best Open Source AI Chatbot: Microsoft Bot Framework
Why is the Microsoft Bot Framework one of the best AI chatbots of 2023?
The Microsoft Bot Framework is a comprehensive framework for building conversational AI experiences. Bot Framework Composer is an open-source visual authoring canvas for developers and multidisciplinary teams to design and build conversational experiences using Language Understanding, QnA Maker, and Bot Response. The Microsoft Bot Framework allows users to easily connect their bots to popular channels and devices using comprehensive open source SDKs and tools.
Key Features:
- AI and Natural Language Open source SDKs and tools to build, test and connect bots to popular channels and devices
- Integration into your existing IT ecosystem
- Omnichannel experience (website or apps, Microsoft Teams, Skype, Slack, Cortana, Facebook Messenger)
- voice capabilities
6) Best AI Chatbot for Agent Desk: Zendesk Answer Bot
What made Zendesk Answer Bot one of the best AI chatbots of 2023?
Zendesk Answer Bot works with the support team within Zendesk to provide instant answers to customer questions. Answer Bot pulls relevant articles from your Zendesk knowledge base to instantly give your customers the information they need. Deploy additional technology on top of your Zendesk chatbot, or use Zendesk Answer Bot alone for website chat, mobile apps, or your internal team in Slack.
Key Features:
- Multilingual
- Omnichannel (email, webform, chat, in-app)
- Zendesk Guide knowledge base integration
- Zendesk Agent Desk platform integration for seamless human handoff
- Deep Learning
To get more information about AI Chatbots. Let’s connect with us!
7) The best AI chatbot as a personal assistant: x.ai
What made x.ai one of the best AI chatbots of 2023?
Looking for ways to increase your productivity and reduce time spent on administrative tasks? The best personal assistant chatbot that allows you to schedule and track , see attendees and times.
Once you have an account, it’s as easy as sending CC x.ai in your email. Connect to your calendar and coordinate with guests to find a time that works for you.
Key Features:
- Meeting Scheduler
- Meeting Tracker
- Auto Attendant
- Google Calendar Integration
- Outlook.com Calendar Integration
- Office 365 Calendar Integration
- User Access Control
- Analytics & Reporting
8)- Best AI Chatbot for Developers: CSML.dev
What made CSML one of the best AI chatbots of 2023?
CSML is the first open source programming language and chatbot engine dedicated to building powerful, interoperable chatbots is. CSML helps developers easily create and deploy chatbots with an expressive syntax and the ability to connect to any third-party API. Used by thousands of chatbot developers, CSML Studio is the easiest way to get started with CSML. It includes everything to start building chatbots in your browser. A free playground is also available for developers to try out the language without signing up.
Key features:
- Ultra-lightweight syntax and conversation components
- Short-term and long-term storage slots
- Out-of-the-box integration with over 70 other apps (CRMs, ticketing, databases, live chat, etc.)
- Chat Bot Activity Analytics
- Ready-to-Use Chatbot Template Library
9) Best Voice AI Chatbot: Alexa for Business
What made Alexa for Business one of the best AI chatbots of 2024?
Want to engage with the 83.1 million people who own smart speakers? Amazon, which holds 70% of this market, has the best voice assistant AI chatbot software. Alexa for Business allows IT teams to create custom skills that can answer customer questions.
Creating custom skills is an explosive trend. As of September 2019, Amazon has grown from 130 skills to over 100,000 in just three years. By creating a custom skill with Alexa, customers can ask questions, order or reorder products and services, and engage with other content on the fly simply by speaking out loud. Alexa for Business allows your team to integrate with his Salesforce, ServiceNow, or other custom apps and services.
Key Features:
- Self-service API for creating, managing, testing, and publishing custom skills
- Request API receives intents and instructions from Alexa in application logic
- Text-to-speech, images, and streaming to customers Responds to Audio and Video
- Transactions and Closed Loop Commerce
- SDKs for Node.js, Python and Java
To get more information about AI Chatbots. Let’s connect with us!
10) Best AI Chatbot for Sales: Drift
What makes Drift one of the best AI chatbots of 2023?
Drift B2B chatbots are implemented on websites to qualify leads without forms. Drift chatbots ask qualified questions and create leads in CRMs (Salesforce, HubSpot, and Marketo). Once a lead is qualified, the chatbot can automatically book a meeting for your sales team by connecting to your calendar and retrieving availability. Drift also allows businesses to identify the most valuable and intelligently send personalized welcome him messages to VIPs.
If additional questions arise during the conversation, Drift integrates with the best knowledge base tools like Zendesk, Help Scout, and HelpDocs to surface relevant information.
Key Features:
- Chat Widget for Mobile and Desktop
- Routing to route leads and conversations to the right people, groups, or teams
- JavaScript Web, Android Mobile, iOS Mobile and Web SDK Customize Chat Widget or integrate with your platform
11) Best AI Chatbot for Salesforce Fanatics: Salesforce Einstein
Why is Salesforce Einstein one of the best chatbots of 2023?
Salesforce Einstein is an AI chatbot developed by one of Silicon Valley’s most successful companies. Salesforce is primarily a CRM company and its ticker symbol is CRM.
Much of Salesforce’s success is due to the many software integrations made by Salesforce itself or by third-party companies. For example, Netomi built a very powerful Salesforce chatbot that seamlessly integrates with the Salesforce platform.
To get Einstein Bots, you have to buy the entire Salesforce system and pay $50/month as an add-on to Salesforce Service Cloud (recognized as one of this year’s top 11 helpdesk software options are available).
Key Features:
- Powerful conversational AI
- Can triage and route to human agents as needed
- Seamless integration with other SalesForce products
- Requires Salesforce Service Cloud
12) Best AI Chatbot for Call Centers: Dasha AI
What makes Dasha AI one of the best chatbots of 2023?
Dasha is a conversational AI as a Service platform. It provides developers with the tools to create powerful human-like conversational AI applications. The app can be used to replace a call center agent, text chat or add a conversational voice interface to a mobile app or his IoT device. Dasha was recognized as a Gartner Cool Vendor at Conversational AI 2020.
No AI or ML knowledge is required to build with Dasha. Any developer with basic JavaScript skills will quickly become familiar with it.
Key Features:
- Indistinguishable Human Speech Synthesis
- Unlimited Conversation Depth
- We own the intellectual property in every Dasha app we create
- SDK integrates seamlessly with your existing infrastructure
- Voice over GRPC means you’re alive
- Robust digressions and intents, stacked named entities
- Ultra advanced conversational parallelism
- SDK works seamlessly with existing infrastructure integration
13) Best AI Chatbot for User or Market Research: SurveySparrow
What made SurveySparrow one of the best AI chatbots of 2023?
SurveySparrow is a conversational survey and forms software platform. The platform includes customer satisfaction surveys (i.e. Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), or Customer Effort Score (CES)) and employee experience surveys (i.e.
B. Hiring and pre-hire, employee 360 assessment, employee check-in and employee exit interview) tools. Conversational UI provides polling in a chat-like experience. This approach improves survey completion rates by 40%. SurveySparrow comes with a number of pre-configured question types and templates.
Surveys are embedded in websites or other software tools through integrations with Zapier, Slack, Intercom, and Mailchimp.
Key Features:
- Custom Conversation Voting
- Subaccounts and Multiple Users
- Multilingual Voting
- Smart Voting with Conditional Logic Branching
- White Label Voting
- Visual Workflow and Email
- Reporting and Analytics
To get more information about AI Chatbots. Let’s connect with us!
14) The Best AI Chatbot for Conversational Cloud: LivePerson
Why is LivePerson one of the best chatbots of 2023?
LivePerson delivers AI-powered conversations and connects brands and consumers across multiple messaging channels. LivePerson works with companies such as The Home Depot, IBM, and Vodafone that offer a wide variety of products and services in various industries. According to LivePerson’s website, the conversational AI software will be primarily responsible for marketing and sales, followed by some customer support.
Key features:
- Integration with most channels except email
- Ability to retrieve time-based reports
- Intuitive user interface
- Real-time analytics dashboard
- Enterprise-centric pricing
15) Best of Unique AI Chatbots for Messenger: ManyChat
Why is ManyChat one of the best AI chatbots of 2023?
2.4 billion people will use Facebook Messenger next year. ManyChat is a great option if you’re looking for a quick way to launch a simple chatbot to sell products, book appointments, send order updates, or share coupons on Facebook Messenger. Industry-specific templates are available, or you can create your own using a drag-and-drop interface that launches a bot in minutes without coding.
Easily connect to ecommerce tools including Shopify, PayPal, Stripe, ActiveCampaign, Google Sheets, and over 1,500 additional apps via Zapier and Integromat.
Key features:
- Basic reporting and analytics
- Drag and drop interface for building bots
- Integrations with Shopify, Google Sheets, MailChimp, HubSpot, ConvertKit, and Zapier
- No coding required
- Easy setup in minutes
16) Best AI Chatbot for Marketers: Intercom
What made Intercom one of the best chatbots of 2023?
Intercom exploded in popularity in 2011, becoming one of the first chatbots on the market. Intercom is traditionally known as an easy-to-use rule-based bot for businesses (using minimal AI). However, Intercom only recently released an AI chatbot. That said, there are some strong reasons to choose Intercom as one of the best performing software in the space, including an extensive list of software integrations.
Key Features:
- Intercom’s Business Messenger provides dedicated customer support.
- Powerful integration set with over 250 apps out of the box.
- Learning models help auto-answer up to 33% of queries
- No free tier, expensive upper tier compared to other options
17) Best AI Companion & Friend Chatbot: Replika
What made Replica one of the best AI chatbots of 2023?
This isn’t a business use case, but it’s cool enough to be on this list. Replica is an AI chatbot designed to be “friends” with “no judgment, no drama, no social anxiety.” It claims that users “look almost human because they can make real emotional connections, laugh, and get real with AI.” Users can choose and customize their 3D avatar of their girlfriend, learn about the world and develop their personality.
You can decide if it should be a friend, a virtual significant other, or a mentor.
Key Features:
- Learn to Impersonate Users
- Messaging and Voice Recognition
- iOS and Android Apps
- Customizable Avatars
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