Production AI chatbots and voice assistants — grounded in your knowledge, integrated with your systems, and built to actually deflect tickets.
Who this is for
We build teams around modern engineering ecosystems ensuring every developer is aligned with your stack, workflows, and delivery standards.
Conversation Design
Intent & Entity
LLM-powered Chat
Knowledge Retrieval
Every engagement is led by senior practitioners. You meet them in the pitch; they ship the work.
Tone, fallback strategy, escalation logic, and persona — designed before a model is wired up.
RAG over your docs, ticket history, and product catalog — with citations and confidence scoring.
Salesforce, Zendesk, ServiceNow, Stripe, custom APIs — actions, not just answers.
Voice via Twilio/Vonage, multilingual via Whisper and translation pipelines tuned per locale.
Domain-specific eval suites, red-team harnesses, PII redaction, and policy filters.
Conversation analytics, intent drift detection, and weekly fine-tuning loops.
Customer support bot for a D2C brand — measured against pre-launch baseline.
Agent-assist deployment at a top-5 Indian bank — full citations on every response.
Across a 12-month rolling window post-launch on a logistics support bot.
Numbers are real, names are sometimes changed at the client's request.
Challenge — IVR deflected only 12% of tier-1 calls. Previous chatbot projects failed on intent coverage and CRM integration.
What we did — RAG chatbot on knowledge base + billing APIs with human escalation. Tier-1 deflection rose to 41% in 90 days.
Challenge — Support team answered the same onboarding questions 200+ times weekly; docs were accurate but unused.
What we did — In-app copilot with product telemetry context. Onboarding tickets down 52% and CSAT up 0.4 points.
Strict grounding, citation requirements, confidence thresholds, and graceful 'I don't know' fallbacks.
Yes — we ship into BFSI and healthcare with full PII redaction, audit logs, and policy filters.
8–12 weeks to a deflecting v1 for a focused scope. Faster with a clean knowledge base.
Free consultation
Drop your requirement and our expert will analyze further
Outlining it, we will build roadmap and connect with you
Further, finalize the approach and begin implementation
A 30-minute call with a senior engineer. No sales theatre — just a real assessment of fit, scope, and timeline.
